WE ARE HIRING | CLIENT SUCCESS MANAGER

Jayas Adbuth Productions LLP | AdbuthVerse

We are looking for a proactive, organized, and client-focused Client Success Manager to become the bridge between our clients and our creative production teams.

At AdbuthVerse, we work across video editing, motion graphics, graphic design, photography, digital content, AI-powered creative workflows, and other media services.

This role is ideal for someone who enjoys working with people, managing multiple projects, solving problems, and making sure clients have an excellent experience from onboarding to delivery.

? ROLE MISSIONYour mission is simple:

Keep clients happy, projects moving, communication clear, and the creative team aligned with client expectations.

You will understand client requirements, communicate them accurately to the creative team, track project progress, collect feedback, coordinate revisions, and ensure timely delivery.

? KEY RESPONSIBILITIESClient Management

- Act as the primary point of contact for assigned clients.
- Understand client requirements, expectations, priorities, and deadlines.
- Maintain professional and proactive communication with clients.
- Build robust long-term relationships with clients.
- Regularly follow up with clients regarding ongoing and upcoming projects.
- Identify opportunities to improve client satisfaction and retention.

Creative Team Coordination

- Receive requirements from clients and communicate them clearly to video editors, motion graphics artists, designers, and other creative team members.
- Clarify briefs before assigning work.
- Ensure the creative team understands client expectations and deadlines.
- Collect progress updates from the production team.
- Communicate project status to clients.

Feedback & Revision Management

- Collect feedback from clients.
- Organize and document feedback clearly.
- Convert client feedback into actionable instructions for the creative team.
- Ensure revisions are completed according to the approved feedback.
- Prevent communication gaps, repeated revisions, and misunderstandings.

Project & Deadline Management

- Track multiple client projects simultaneously.
- Monitor deadlines and delivery commitments.
- Identify potential delays early and escalate them appropriately.
- Coordinate internally to keep projects on schedule.
- Maintain accurate project status updates.

Client Onboarding

- Support onboarding of new clients.
- Understand their business, brand, communication style, content requirements, and workflow.
- Ensure all necessary information and assets are collected before production begins.
- Explain the workflow, communication process, timelines, and expectations to clients.

? DAILY RESPONSIBILITIES
- Check client messages and project updates.
- Follow up on pending requirements and approvals.
- Coordinate with creative teams.
- Track active projects.
- Communicate project progress to clients.
- Collect and organize feedback.
- Follow up on revisions.




- Identify delayed or blocked projects.
- Update CRM/project management systems.
- Ensure no client request is missed.

? WEEKLY RESPONSIBILITIES
- Review all active client projects.
- Identify pending approvals, revisions, and deliverables.
- Conduct client follow-ups.
- Review client satisfaction and potential issues.
- Coordinate upcoming workloads with the production team.
- Update CRM and client records.
- Identify opportunities for additional services or repeat projects.

? MONTHLY DELIVERABLES
- Client retention and satisfaction report.
- Project delivery performance.
- Pending/revision analysis.
- Client communication and response tracking.
- Repeat-business opportunities.
- Client feedback and improvement recommendations.

? KEY PERFORMANCE INDICATORS (KPIs)
- Client retention rate
- Client satisfaction
- Response time
- Project coordination accuracy
- On-time delivery percentage
- Reduction in communication errors
- Reduction in unnecessary revision cycles
- Client repeat-order rate
- Number of unresolved client issues
- CRM/data accuracy
- Upsell/cross-sell opportunities generated
- Overall client relationship quality

? REQUIRED SKILLS
- Excellent verbal and written communication
- Strong interpersonal skills
- Client relationship management
- Project coordination
- Follow-up and ownership
- Problem-solving ability
- Time management
- Multitasking
- Attention to detail
- Professional communication
- Ability to work under deadlines
- Ability to coordinate with creative teams

⭐ PREFERRED SKILLSExperience in any of the following will be an advantage:
- Video production
- Digital marketing
- Advertising
- Social media content
- Creative agencies
- Media production
- SaaS/customer success
- Project management
- CRM management
- Content production

? SOFTWARE KNOWLEDGECandidates should be comfortable learning and using:
- CRM platforms
- Project management tools
- Google Workspace
- WhatsApp Business
- Slack or similar communication platforms
- Microsoft Office
- Basic project tracking/reporting tools

Knowledge of creative software such as Adobe Premiere Pro, After Effects, Photoshop, Lightroom, or Canva is an advantage, but advanced creative skills are not mandatory. ? AI KNOWLEDGEWe are an AI-first organization.

Candidates should be

- Comfortable using AI tools.
- Interested in learning new AI workflows.
- Able to use AI for communication, documentation, research, summaries, and productivity.
- Willing to adopt AI-assisted CRM and client management systems.
- Curious about how AI can improve creative production and customer experience.

? EDUCATIONAny bachelor's degree preferred.



However, communication ability, attitude, ownership, and learning capability are more important than the degree.

? EXPERIENCEPreferred: 1–4 years of experience in:

- Client servicing
- Customer success
- Account management
- Project coordination
- Agency operations
- Sales support
- Media/creative production

Freshers with exceptional communication and coordination skills may also be considered. ? CAREER GROWTHClient Success Manager → Senior Client Success Manager → Client Success Lead → Client Success & Business Development Manager → Head of Client Success / Business Growth

High-performing employees may also grow into Operations, Business Development, Account Management, or Leadership roles.

? COMPENSATIONCompensation will be offered as per industry standards and based on the candidate’s experience, skills, and overall suitability for the role.

The final compensation package will be discussed during the interview and selection process.

Performance-based increments and incentives may be provided based on role and business performance.

? WHAT YOU CAN EXPECT

- Work with a growing AI-first creative organization.
- Exposure to multiple creative and technology businesses.
- Learn AI-powered workflows.
- Work directly with clients and creative professionals.
- Opportunity to take ownership of important accounts.
- Structured career growth.
- Continuous learning and skill development.
- Performance-based growth opportunities.
- Opportunity to grow with the AdbuthVerse ecosystem.

? WORK LOCATIONNellore, Andhra Pradesh ⏰ WORKING HOURSFull-time role.

Working hours will be communicated during the interview process based on the team's operating schedule.

? PROBATIONInitial probation period: 3 months, subject to performance and organizational requirements.

? REPORTINGReports to: Operations / Business Leadership

Works closely with

- Video Editors
- Motion Graphics Artists
- Graphic Designers
- Digital Marketing Team
- Creative Leads
- Business Development Team
- Operations Team

? WHO SHOULD APPLY?You should apply if you: ✅ Enjoy talking to clients

✅ Take ownership instead of waiting for instructions

✅ Are highly organized

✅ Can manage multiple projects

✅ Can communicate clearly with creative professionals

✅ Are good at follow-ups

✅ Can handle difficult client situations professionally

✅ Learn quickly

✅ Are comfortable with technology and AI

✅ Want to grow with a fast-growing creative technology organization

We are not looking for someone who simply forwards messages between clients and the team.

We are looking for someone who can own the client relationship, understand the problem, coordinate the solution, and ensure the client gets results.

? Interested? Apply now.

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📌 Client Relationship Manager (Nellore)
🏢 Jayas Adbuth Productions
📍 Nellore