We are looking for a detail-oriented and organized professional to support academic operations, student services, and library management at our Mumbai & Bangalore campus.

About the Role The role will involve managing student and academic records, supporting examinations and admissions processes, responding to student requirements, and ensuring the smooth day-to-day functioning of library resources and services. The ideal candidate should be comfortable working across multiple systems, coordinating with students, faculty, and internal teams, and managing data and documentation with a high degree of accuracy.

Responsibilities

Academic Operations & Student Lifecycle Management

- Maintain and update student information accurately across relevant academic and institutional portals. - Manage student data related to course, programme, and campus changes. - Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents. - Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records. - Support international students with WES documentation, verification, and related processes. - Ensure timely and accurate maintenance of academic records and documentation.

Student Services & Support

- Respond to student enquiries through email, calls, and other communication channels in a timely and professional manner. - Provide guidance to students on academic processes, documentation, and institutional procedures. - Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams. - Act as a key point of contact for students, ensuring a positive and efficient service experience.

Admissions & Examination Support





- Manage registrations and data entry for new students on the admissions portal. - Support the administration and coordination of entrance examinations. - Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team. - Maintain accurate records related to admissions and examination activities.

Financial & Administrative Processing

- Process and coordinate visiting faculty invoices in accordance with institutional processes. - Support student fee collection and ensure accurate recording and processing of fee-related transactions. - Coordinate with Finance and other internal stakeholders on financial and administrative requirements.

Library Resource Management

- Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources. - Ensure accurate labelling and classification of library resources for easy identification and retrieval. - Maintain accurate and up-to-date records in the Library Management System (LMS). - Support the overall organization and efficient functioning of library resources.

Library Services & User Support

- Manage book issuance, returns, renewals, and overdue follow-ups. - Assist students and faculty in accessing and effectively using library resources. - Support users in navigating the Koha Library Management System and other digital library tools. - Provide day-to-day assistance with library-related queries and resource requirements.



- Promote effective utilization of physical and digital library resources among students and faculty.

Campus Events & Coordination

- Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies. - Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities. - Provide on-ground operational support during campus events as required.

Qualifications

- Any graduate / Postgraduate. - 5-10 years of experience. - Prior experience in academic administration, student services, library operations, or educational institutions will be preferred. - Strong attention to detail and ability to manage large volumes of data and documentation accurately. - Comfortable working with student information systems, portals, systems, and digital tools. - Good written and verbal communication skills. - Strong coordination and interpersonal skills with the ability to work effectively with students, faculty, and internal stakeholders. - Ability to multitask, prioritize responsibilities, and work within deadlines. - Proficiency in MS Office, particularly Excel and Word. - Experience with Koha or other Library Management Systems will be an added advantage.

Job Locations

- Mumbai ( [email protected] ) - Bangalore ( [email protected] )

Why Join Us?

This role offers an opportunity to work at the intersection of academic operations, student experience, and library services within a dynamic higher-education workplace. You will play an important role in ensuring seamless academic administration while supporting students and faculty throughout their campus experience.

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