A5 to E1

Or

P4 to P5/E1

Last two PMS rating 3 and above

- Min 2 years in the current role and 7 years of overall exp
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable

Responsibilities

- Administratively manage a team leaders and monitor their performance.
- Motivate and recognize team members through implementation of the company R & R programs.
- Improve quality of service and increase client delight.
- Achieve service level and productivity targets for the team.
- Monitor and maintain quality of interaction with customers.
- Prepare and submit periodic reports.
- Prepare and maintain appropriate documentation as per ISO standards.
- Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
- Preparing monthly review to gauge individual and teams performance.
- Client interaction as and when required; incorporate feedback into the system.
- Give timely feedback with a view towards improving Operational and individual efficiency.

Qualifications

Graduation Digitide started with a simple vision:



to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize current opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Assistant Manager (Mumbai)
🏢 Digitide Solutions
📍 Mumbai