– Application Support / Production Support

Role: Associate / Senior Associate – Application Support / Production Support

Experience: 2–4 Years

Location: Chennai/ Mumbai

Employment Type: Full Time

Employment Type - Full time

Working Days - 5 Days Working

Work Schedule

- Candidates should be comfortable working in rotational shift timings and rotational week offs

Preference -

- Male candidates only - Immediate joiners

Job Summary

We are looking for candidates who have hands-on experience in Application/Production Support, with valuable knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment.

Important

- Immediate joiners, or candidates with maximum 15 days' notice period will be preferred. - Candidate who is already staying in Chennai, or Mumbai will only be considered, as there will be a face-to-face round of interview.

Key Responsibilities

- Provide L1/L2 application and production support for business-critical applications. - Monitor applications and production environments to ensure smooth and uninterrupted operations. - Troubleshoot application-related issues and perform initial root-cause analysis. - Handle incidents, service requests and production issues within defined SLAs. - Monitor system/application performance and identify potential issues proactively.



- Work with internal technical teams to resolve complex application and infrastructure-related issues. - Perform basic troubleshooting on Linux/Unix environments. - Execute and troubleshoot SQL queries for data validation and issue investigation. - Work with Oracle databases for basic database-related troubleshooting and support activities. - Analyse application logs and identify errors/issues. - Escalate critical or unresolved issues to the relevant technical teams. - Maintain proper documentation of incidents, resolutions and support activities. - Participate in shift handovers and ensure proper communication of pending/critical issues. - Follow defined IT support processes, escalation matrix and operational procedures.

Required Skills

Mandatory

- Application Support / Production Support experience - Linux - SQL - Oracle Database - Good troubleshooting and analytical skills - Good verbal and written communication skills - Willingness to work in rotational shifts and rotational week-offs

Required Educational Qualification (Mandatory)

- BE/B.Tech – IT / Computer Science - B.Sc. – IT - BCA - MCA - Candidate should be only from Computer Science background

Required Experience

2-4 years of relevant experience in Application Support / Production Support.

📌 Application Support Engineer (Chennai)
🏢 NuSummit
📍 Chennai