Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Network Operations

Valuable to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, you will manage global enterprise networks, automation, observability, reliability engineering, and large-scale transformation programs. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.

Roles &

- Responsibilities:

- Flexible to work in 24x7 rotational shifts, including weekend
- Excellent communication skills
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Ensure timely resolution of technical issues.
- Collaborate with cross-functional teams to troubleshoot and resolve system issues.
- Document troubleshooting steps and solutions for future reference.
- Provide training and guidance to junior team members.
- Stay updated on industry trends and best practices.

Professional &
- Technical Skills:

- Mandatory Basic Networking skills: Routing &
- Switching (CCNA,



JNCIA equivalent), Cloud Networking (AWS Certified Advanced Networking –
- Specialty/ AWS certified solution architect Professional/ Azure Network Engineer Associate/ Professional Cloud Network Engineer/ Terraform Associate)
- Must Have Skills (Minimum 3 from the list): Enterprise-scale networking architectures across AWS, Azure, and GCP, Cloud On-Ramp to DC, S2S VPN, Cloud Security Architectures, IAAC, Cloud Automation Platforms, Observability, Cloud Monitoring
- Good to have Skills (Minimum 3 from the list): CloudFormation, Azure Bicep, Terraform, Google Deployment Manager
- Good to have knowledge on Skills (Minimum 2 from the list): WAF, DDOS, SDWAN, Multi-Cloud Networking
- Proficiency in designing and deployment of Network Management, Observability tools and Log Management. Customizing metrics/ alerts/ log analysis. (Optional)
- Strong understanding of network management protocols and technologies.
- Knowledge preferred - Zero Trust Security principles, Data Center Networks, Virtual Platforms (NSX-T/ VMware)
- Knowledge of cloud computing concepts and platforms.
- Hands-on experience with troubleshooting hardware and software issues.

Additional Information
- The candidate should have minimum 5 years of experience in Cloud Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram