Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft SQL Server
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and operation of software components.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server.
- Strong knowledge of database management, including query optimization and performance tuning.
- Experience in troubleshooting and resolving complex software and database issues.
- Familiarity with backup and recovery techniques to ensure data integrity and availability.
- Ability to analyze system logs and diagnostic data to identify root causes of problems.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information
- The candidate should have minimum 3 years of experience in Microsoft SQL Server.
- This position is based at our M2B - STPI office.
- A 15 years full time education is required.
📌 Application Support Engineer (Mumbai)
🏢 Accenture in India
📍 Mumbai
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