– Deputy Manager / Assistant Manager – Air and Ocean Freight OperationsPosition

Deputy Manager / Assistant Manager – Air and Ocean Freight Operations

Department

Freight Forwarding Operations

Location

Koramangala, Bangalore, Karnataka

Experience

5–8 years of relevant experience in Air and Ocean Freight Operations, preferably from the Freight Forwarding industry

Compensation

₹6–8 Lakhs per annum

Compensation will be finalized based on experience and suitability.

Qualification

Graduate in any discipline. A qualification in Logistics, Shipping or Supply Chain Management will be an added advantage.

- Job Summary

Responsible for managing end-to-end Air Import and Export Operations as the primary responsibility (approximately 70%), along with supporting and handling Ocean Import and Export Operations (approximately 30%).

The role involves shipment execution, pricing, customer service, documentation, coordination with airlines, shipping lines, overseas agents, CHA and transporters, ensuring timely clearance, delivery, operational accuracy and high customer satisfaction.

- Key ResponsibilitiesA. Air Freight Operations – Primary Responsibility

- Independently manage end-to-end Air Import and Air Export shipments from booking to final delivery.
- Coordinate with airlines, consolidators, overseas agents, CHA, transporters and internal teams for smooth shipment execution.
- Monitor flight schedules, cargo arrivals, departures, clearance and delivery timelines.
- Handle shipment exceptions, delays and operational escalations effectively.
- Ensure timely pre-alerts, shipment updates and communication with customers and overseas agents.
- Ensure proper job file management and adherence to operational SOPs.
- Monitor pending shipments and take proactive action to avoid delays.

B. Air Freight Pricing & Customer Service
- Obtain competitive rates from airlines, consolidators and overseas agents.
- Prepare and submit timely freight quotations to customers.
- Negotiate freight rates while maintaining competitiveness and profitability.
- Monitor airline rates, surcharges and market developments.
- Act as a key point of contact for assigned Air Freight customers.
- Provide regular shipment status updates and resolve customer queries and escalations.
- Maintain strong customer relationships through proactive communication and service excellence.

C. Air Freight Documentation & Compliance
- Review and ensure accuracy of MAWB, HAWB, commercial invoices, packing lists and other Air Freight documents.
- Ensure compliance with airline, customs and regulatory requirements.
- Coordinate with CHA and relevant authorities for smooth customs clearance.




- Ensure proper documentation and record maintenance for operational and audit purposes.
- Minimize documentation errors and ensure timely completion of shipment formalities.

D. Ocean Freight Operations – Secondary Responsibility
- Handle and support Ocean Import and Export shipments, including FCL and LCL operations.
- Coordinate with shipping lines, NVOCCs, overseas agents, CHA and transporters.
- Monitor vessel schedules, bookings, cargo cut-offs, arrivals, clearance and delivery.
- Handle shipment documentation, pre-alerts and customer communication.
- Support resolution of operational issues related to Ocean Import and Export shipments.
- Ensure timely completion of Ocean Freight shipments as per customer requirements.

E. Ocean Freight Documentation & Coordination
- Review shipping documents such as Bill of Lading, commercial invoices, packing lists and related documents.
- Coordinate with shipping lines and overseas agents for shipment status and documentation.
- Support customs clearance and cargo delivery activities.
- Ensure proper maintenance of Ocean shipment files and records.

F. MIS & Performance Monitoring
- Prepare and submit daily, weekly and monthly operational MIS reports.
- Monitor shipment volumes, service levels, pending shipments and operational performance.
- Track key operational KPIs and highlight deviations to management.
- Ensure accurate and timely updating of shipment information in the ERP or operational systems.
- Support management with operational analysis and performance reports.

G. Team Coordination & Process Improvement
- Coordinate with team members to ensure smooth execution of Air and Ocean shipments.
- Prioritize Air Freight operations as the core responsibility while efficiently managing Ocean Freight activities.
- Provide operational guidance and support to junior team members.
- Identify recurring operational issues and recommend process improvements.
- Ensure compliance with company policies, SOPs and customer requirements.

3. Essential SkillsAir Freight – Primary Requirement
- Strong knowledge of Air Import and Air Export Operations.
- Good understanding of MAWB, HAWB, airline procedures and customs clearance processes.
- Experience in coordinating with airlines, consolidators,



overseas agents and CHA.
- Exposure to Air Freight Pricing and rate negotiation.
- Ability to independently manage multiple Air Freight shipments.

Ocean Freight – Secondary Requirement
- Working knowledge of Ocean Import and Export Operations.
- Understanding of FCL and LCL shipments.
- Knowledge of Bill of Lading and basic Ocean Freight documentation.
- Experience coordinating with shipping lines, NVOCCs and overseas agents.

General Skills
- Strong customer service and escalation management skills.
- Excellent communication and coordination abilities.
- Good knowledge of MS Office and logistics or ERP systems.
- Robust analytical and problem-solving skills.
- Ability to multitask and work in a fast-paced workplace.
- Strong attention to detail and operational accuracy.

4. Preferred Candidate Profile
- 70% experience and expertise in Air Freight Import and Export Operations is mandatory.
- Exposure to Ocean Import and Export Operations will be an added advantage.
- Candidates from Freight Forwarding, International Logistics or Shipping companies are preferred.
- Experience in Air Freight Pricing, Customer Service and Operations will be highly preferred.
- Should be capable of independently handling operational issues and customer escalations.
- Experience coordinating with airlines, shipping lines, CHA, overseas agents and transporters is essential.

Pay: ₹25,527.61 - ₹80,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- Please explain your end-to-end experience in Air Import and Air Export operations, including the shipment process from booking to final delivery.
- How hands-on are you with MAWB, HAWB, manifest/consolidation documentation and checking commercial documents? Please explain the process you follow.
- What is your experience in negotiating Air Freight rates with airlines/consolidators? How do you evaluate buying rates, selling rates and profitability?
- Since this role is 70% Air and 30% Ocean, please explain your hands-on experience in Ocean Import and Export operations, particularly FCL/LCL, shipping lines, BL documentation, customs and delivery.
- Current and Expected CTC
- Notice Period
- Are you comfortable with Koramangala, Bangalore location?

Experience:
- Air Freight Import Operations - Freight forwarding: 6 years (Required)
- Sea Freight Operations: 6 years (Required)
- Export and Import Documentation and Freight Customer Service : 6 years (Required)

Work Location: In person

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