Company Description AnalyticsM builds Quallix, an agentic AI engine that listens to, analyzes, and acts on every customer conversation across collections and service floors. The platform offers two products—Quallix Audit, which scores 100% of calls against client QA scorecards and regulatory rules, and Quallix Assist, an AI voice and WhatsApp agent that handles inbound calls and service requests 24/7. With 32 clients in production, over 19 million minutes analyzed, and support for 88 languages, AnalyticsM is rapidly scaling in regulated environments.

The solution deploys in about 14 days on existing dialers, PBXs, WhatsApp lines, and CRMs, using secure, compliant infrastructure aligned with DPDP Act 2023, RBI fair-practice code, and GDPR. AnalyticsM primarily works with leaders in collections, compliance, customer experience, and service operations at financial institutions and service networks, currently in India and expanding to the Gulf.

Role Description The AI Solutions Consultant is a full time, hybrid role based in Dadri, with flexibility for partial work from home. This role focuses on understanding client operations, mapping their needs to Quallix capabilities, and designing AI-driven solutions that improve call quality, compliance, and service efficiency. Day-to-day responsibilities include conducting discovery sessions, analyzing customer conversation data, preparing solution proposals, and supporting presales activities such as demos and proof-of-concept deployments.

The consultant collaborates with sales, product, and implementation teams to ensure accurate configuration of Quallix Audit and Quallix Assist,



oversee project timelines, and guide clients through onboarding and change management. The role also involves monitoring solution performance, identifying optimization opportunities, and communicating insights and outcomes to client stakeholders.

Qualifications

- Strong Analytical Skills to interpret customer conversation data, compliance metrics, and operational KPIs.
- Consulting experience in understanding client workflows, defining requirements, and recommending AI or technology solutions.
- Presales and Sales skills to conduct demos, craft solution narratives, respond to RFPs, and support deal closure with business stakeholders.
- Project Management capabilities to plan deployments, coordinate cross-functional teams, manage timelines, and track deliverables.
- Excellent written and verbal communication skills for presenting complex AI concepts in clear, business-focused language.
- Familiarity with contact center operations, collections, or customer service environments; experience in regulated industries is an advantage.
- Working knowledge of AI, conversational AI, or SaaS products, including basic understanding of integrations with dialers, PBXs, CRMs, or messaging platforms.
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field; an advanced degree or relevant certifications (e.g., in data analytics, project management) is a plus. Experience Required: 8–10 years of client handling / relationship management experience; prior AI SaaS experience preferred.

Compensation: ₹12–18 LPA, based on experience.

📌 AI Solutions Consultant (Noida)
🏢 AnalyticsM
📍 Noida