We’re Hiring: Account Manager – Client Servicing & Social Media

Location: Saki Naka, Mumbai

Work Mode: Strictly Work From Office

Working Days: Monday to Friday

Timings: 9:00 AM to 6:00 PM

About the Role

At Red Rock India, we’re looking for a proactive, energetic and process-driven Account Manager who combines strong client-servicing skills with a good understanding of digital and social media.

You will be the key link between our clients and internal creative, content and digital teams — understanding client requirements, managing day-to-day communication, coordinating execution and ensuring timely delivery.

The role also involves actively managing social media mandates, including content planning, research, calendar creation, posting coordination, competitor analysis and keeping clients updated on the latest social media trends and opportunities.

You should be comfortable interacting with clients, presenting ideas, coordinating multiple projects and identifying opportunities to grow existing accounts.

Key Responsibilities

Client Servicing & Account Management

- Build and maintain solid, long-term relationships with clients.
- Regularly visit clients for meetings, briefings, reviews and relationship-building.
- Understand client objectives and take clear, detailed briefs.
- Translate client requirements into actionable briefs for creative, content and digital teams.
- Coordinate with internal teams to ensure projects are delivered on time and as per expectations.
- Manage multiple accounts and projects simultaneously.
- Present creative concepts, content plans and marketing proposals to clients.
- Maintain regular communication with clients and proactively resolve issues.

Social Media Management





- Manage day-to-day social media mandates for assigned clients.
- Develop and maintain monthly social media content calendars in coordination with the creative and content teams.
- Conduct research on brands, industries, audiences and relevant topics to generate content ideas.
- Research and track competitor social media activity, campaigns, content formats and communication.
- Monitor latest social media trends, formats, conversations, features and platform updates and identify relevant opportunities for clients.
- Coordinate content creation, approvals and timely posting across platforms.
- Ensure social media content is aligned with the brand's tone, objectives and communication strategy.
- Review scheduled/live content for accuracy, consistency and quality.
- Track basic social media performance and prepare regular updates/reports for clients.
- Proactively suggest recent content ideas, formats and opportunities to improve engagement and visibility.

Digital Marketing & Growth

- Have a good understanding of digital marketing and social media platforms.
- Support planning and execution of digital marketing campaigns.
- Track campaign deliverables, KPIs and timelines.
- Maintain account trackers and ensure follow-ups happen on time.
- Identify upselling and cross-selling opportunities within existing accounts is a must.




- Work closely with the business team to contribute towards client retention and account growth.

What We’re Looking For

- 2–3 years of relevant experience in a digital, social media, creative, design or advertising agency.
- Strong understanding of social media platforms, content marketing and digital marketing.
- Hands-on understanding of social media calendars, content planning, posting and competitor research.
- Ability to identify relevant social media trends and translate them into client opportunities.
- Excellent client communication, interpersonal and presentation skills.
- Proficiency in PowerPoint and Excel is a must.
- Strong written and verbal communication skills.
- Highly organised, detail-oriented and good at managing multiple deadlines.
- Proactive, solution-oriented and comfortable working in a fast-paced agency environment.
- Ability to work collaboratively with creative, content and digital teams.
- Comfortable with regular client visits and travel within Mumbai and to other cities when required.
- A good mix of people skills, creative thinking and business sense.

The Ideal Candidate

We’re looking for someone who doesn't simply wait for a client brief.

You should be someone who can say:

“I noticed this trend. I think this could work for our client.”

You should enjoy talking to clients, understanding their businesses, following what is happening on social media, bringing fresh ideas to the table and taking ownership of getting things done.

If you love client relationships, social media, creative thinking and growing accounts, we’d like to hear from you.

Apply at: [email protected]

📌 Account Manager (Mumbai)
🏢 Red Rock India
📍 Mumbai