Role & responsibilities

- Manage a team of 20 members

- Floor management and live call (queue) monitoring

- Drive team to achieve performance metrics and sales targets

- Maintain service level matrices and KPIs

- Control shrinkage and attrition effectively

- Conduct regular audits and provide actionable feedback to enhance customer experience

- Develop and implement action plans with the manager to meet performance goals

- Oversee daily operations in the absence of the manager

- Collaborate with team members to resolve customer and client issues • Handle HR-related activities including appraisals, confirmations, promotions, and terminations

- Compile reports on team performance, sales conversion, and customer feedback





- Identify upselling/cross-selling opportunities and drive the team to meet sales targets

Preferred candidate profile

- Minimum 2 to 3 years of experience as a Team Leader (on paper)

- Proven experience in sales processes (voice-based inbound/outbound) within the BPO industry

- Graduate in any discipline

- Proficient in MS Office tools

- Strong communication, leadership, and team management skills

- Valuable analytical and problem-solving abilities

- Highly self-motivated and target-driven

- Willingness to work in rotational shifts

- Work from Office Bangalore (Jayanagar 4th Block)

Contact Person

HR Saurabh: (phone hidden)

📌 Telesales Team Lead (Bengaluru)
🏢 United Foodbrands
📍 Bengaluru