Role & responsibilities

- Make outbound calls to potential and existing customers.

- Handle inbound customer enquiries and provide accurate information.

- Explain company services related to gold buying, gold valuation, and pledged gold release.

- Generate leads through telecalling and follow up with interested customers.

- Understand customer requirements and provide suitable solutions.

- Maintain regular follow-ups with leads and convert enquiries into visits and transactions.

- Schedule customer appointments and coordinate with the branch team.

- Maintain accurate records of calls, leads, follow-ups, and customer interactions.

- Build positive relationships with customers through skilled communication.

- Achieve daily, weekly, and monthly calling and lead-conversion targets.

- Follow up with customers who have shown interest but have not yet visited the branch.

- Handle customer questions professionally and escalate complex issues to the concerned team.

- Maintain a proper database of customer information and follow-up status.

- Provide regular updates to the reporting manager regarding leads and conversions.

- Ensure a high level of customer satisfaction throughout the interacti

📌 Telecalling Sales Executive (Bengaluru)
🏢 SSR Gold
📍 Bengaluru