Job Summary

We are looking for a dynamic and result-oriented Telecaller cum Admission Counselor to join our admissions team. The candidate will be responsible for handling admission enquiries, connecting with prospective students and parents, providing information about academic programs, and guiding them throughout the admission process.

The ideal candidate should have excellent communication skills, a confident personality, and a solid interest in counselling and student engagement.

Key Responsibilities

- Handle inbound and outbound calls to prospective students and parents regarding admission enquiries.
- Counsel students and parents on available courses, programs, eligibility criteria, fees, and admission procedures.
- Follow up with prospective students through calls, WhatsApp, email, and other communication channels.
- Convert enquiries and leads into successful admissions by effectively addressing queries and concerns.
- Maintain regular follow-ups with prospective students and ensure timely closure of leads.
- Explain the institute's programs, facilities, career opportunities, and other relevant information.
- Maintain accurate records of calls, enquiries, follow-ups, and admission status in CRM/Excel.
- Coordinate with the admissions and academic teams to ensure a smooth admission process.
- Achieve assigned calling, follow-up, and admission/conversion targets.
- Build a positive relationship with students and parents throughout the counselling and admission journey.




- Participate in admission campaigns, counselling sessions, seminars, and other promotional activities when required.

Required Skills

- Excellent verbal and written communication skills.
- Good interpersonal and convincing skills.
- Strong counselling and relationship-building abilities.
- Comfortable making a high volume of calls and handling follow-ups.
- Target-oriented and self-motivated approach.
- Basic knowledge of MS Office/Excel and CRM systems.
- Ability to handle student/parent queries professionally.
- Good command of English and Hindi.
- Prior experience in education counselling, admissions, telecalling, inside sales, or customer relationship management will be preferred.

Eligibility

- Graduate in any discipline.
- 13 years of relevant work experience in telecalling, admission counselling, education sales, inside sales, or a similar role.
- Freshers with excellent communication and convincing skills may also be considered.

What We Offer

- Competitive salary of 15,000 – 25,000 per month, depending on experience and skills.
- Performance-based incentives, as applicable.
- Opportunity to work in a professional education environment.
- Career growth and learning opportunities.

Key Skills Telecalling | Admission Counselling | Student Counselling | Lead Generation | Follow-up | Inside Sales | Education Sales | Customer Relationship Management | Communication Skills | Convincing Skills | MS Excel | CRMRole & responsibilities

📌 Telecaller cum admission counselor (New Delhi)
🏢 Asia Pacific Institute of Management (AIM)
📍 New Delhi