Job Description

Experience Range: 4 to 10 years Location: Pan India Core Technical Skills 1. Amazon Connect Development (5+ Years) - Hands-on experience in designing, developing, and deploying Amazon Connect solutions. - Expertise in creating and managing contact flows, routing strategies, queues, and IVR solutions. - Experience integrating Amazon Connect with AWS Lambda, Amazon Lex, and Amazon Polly. - Knowledge of real-time and historical reporting, analytics, and contact center optimization. - Experience with API integrations and third-party CRM/CTI platforms. 2. AWS Expertise (5+ Years) - Strong knowledge of AWS services including Lambda, DynamoDB, S3, IAM, CloudWatch, API Gateway, and CloudFormation. - Experience building serverless and microservices-based architectures. - Understanding of AWS security, monitoring, governance, and cost optimization best practices. - Experience with CI/CD pipelines and infrastructure automation. 3. Telephony & Contact Center Technologies - Strong understanding of SIP, VoIP, IVR, CTI, and contact center operations. - Experience with call routing, queue management, agent productivity metrics, and reporting dashboards. - Knowledge of contact center migration strategies from on-premises to cloud platforms.



- Understanding of omnichannel customer engagement solutions. Key Responsibilities - Design, develop, and implement Amazon Connect-based contact center solutions. - Integrate Amazon Connect with AWS services and enterprise applications. - Develop conversational AI solutions using Amazon Lex and voice capabilities using Amazon Polly. - Troubleshoot production issues and optimize performance, scalability, and reliability. - Collaborate with business stakeholders, architects, and development teams to deliver customer-focused solutions. - Participate in solution design reviews, code reviews, and technical mentoring. Required Qualifications - Minimum 5 years of hands-on experience with Amazon Connect and related AWS voice services. - Minimum 5 years of professional experience working on AWS cloud technologies. - Solid experience with telephony systems and contact center technologies. - Experience developing integrations using APIs, Lambda functions, and event-driven architectures. - Excellent problem-solving, communication, and stakeholder management skills. - Ability to lead technical initiatives and mentor team members.

📌 AWS Connect Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru