Vehere Technologies Pvt. Ltd. is looking for a highly motivated and customer-focused Tech Support Engineer with robust hands-on expertise in Network Detection & Response (NDR), cybersecurity, and network infrastructure.

The role involves end-to-end deployment, integration, troubleshooting, and technical support of Vehere's AI-powered network security solutions across enterprise environments. The candidate will work closely with SOC teams, network engineers, enterprise customers, and internal engineering/product teams to ensure successful implementation, optimal solution performance, and timely resolution of technical issues.

NDR experience is mandatory for this role.

Key Responsibilities

- Deliver end-to-end deployment and professional services for Vehere's NDR solutions, including installation, configuration, integration, tuning, and optimization.
- Provide Level 1 / Level 2 technical support to enterprise customers and ensure timely resolution of technical issues.
- Analyze network traffic, Packet Captures (PCAP), NetFlow, and security logs to identify anomalies, troubleshoot issues, and validate threat detection.
- Work closely with customer SOC teams to improve detection use cases, reduce threat dwell time, and enhance incident response efficiency.
- Support SOC setup, tuning, and operationalization with hands-on knowledge of security monitoring and incident handling.
- Troubleshoot complex technical issues and collaborate with Engineering, QA, and Product teams for escalation, defect resolution, and product enhancement.
- Perform Root Cause Analysis (RCA) and provide clear and actionable remediation recommendations to customers.




- Handle customer issues through support tickets, calls, email, and remote troubleshooting sessions.
- Maintain accurate case records, deployment documentation, troubleshooting guides, and knowledge-base articles.
- Apply strong knowledge of networking, routing, switching, TCP/IP, DNS, VPNs, firewalls, and network protocols in day-to-day troubleshooting.
- Conduct solution health checks and assist customers in optimizing deployed security solutions.
- Deliver knowledge-transfer and technical training sessions to customers and partners on deployed solutions.
- Maintain high standards of service quality, technical documentation, and customer communication.
- Ensure the Confidentiality, Integrity, and Availability (CIA) of customer and organizational information assets.
- Travel to customer locations as required for deployments, troubleshooting, implementation, and support activities.

Required Technical Skills

- Mandatory: Hands-on experience with Network Detection & Response (NDR).
- Strong understanding of cybersecurity and network security technologies.
- Experience with NDR, IDS/IPS, SIEM, Network Security Monitoring, or related security technologies.
- Strong networking fundamentals including:

- TCP/IP




- Routing & Switching

- DNS

- VPN

- Firewalls

- Network protocols
- Hands-on experience with PCAP analysis, network traffic analysis, security logs, and threat patterns.
- Working knowledge of Wireshark or similar network traffic analysis tools.
- Experience working in or supporting a Security Operations Center (SOC) environment.
- Knowledge of incident response, threat hunting, and cybersecurity frameworks.
- Experience with Linux environments.
- Basic knowledge of Python/Shell scripting is desirable.
- Strong troubleshooting, analytical, and problem-solving capabilities.

Desired Candidate Profile

- Bachelor's degree in Computer Science, Information Security, Electronics, or a related discipline.
- Minimum 4 years of relevant experience in technical support, professional services, deployment, or implementation roles within cybersecurity/network security.
- Strong hands-on experience in NDR solutions is mandatory.
- Experience supporting enterprise customers and large-scale network/security environments.
- Experience handling customers from BFSI, Government, PSU, Enterprise, or other large organizations is preferred.
- Strong customer-facing and communication skills.
- Ability to independently troubleshoot complex network and cybersecurity issues.
- Positive attitude with a strong willingness to learn new cybersecurity technologies.
- Flexible to travel and work from customer sites when required.
- Ability to work effectively with customers, SOC teams, network teams, Engineering, QA, and Product teams.

📌 Technical Support Engineer (New Delhi)
🏢 Vehere Technologies
📍 New Delhi