Technical Support Engineer (Jaipur)

Technical Support Engineer (Jaipur)

11 Sep
|
JobTrade
|
Jaipur

11 Sep

JobTrade

Jaipur

Key ResponsibilitiesProvide L1/L2 technical support to customers via phone, email, WhatsApp, and ticketing tools Understand customer issues related to ERP / Accounting / HRMS / Payroll / CRM / API integrations and provide timely solutions Log, track, and resolve support tickets within defined SLA timelines Perform basic SQL queries for data validation, issue analysis, and reporting (where required) Coordinate with development and implementation teams for complex technical issues Assist customers during implementation, configuration, and user onboarding Prepare and maintain support documentation, FAQs, and user guides Follow up with customers to ensure complete resolution and satisfaction

📌 Technical Support Engineer (Jaipur)
🏢 JobTrade
📍 Jaipur

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