Job Description

Job Title - Amazon Connect Engineer Skills - Amazon Connect, Contact Lens, Bedrock, Terraform, API & AWS Experience - 8 - 14 years Locations - Greater Noida, Bengaluru, Hyderabad, Pune, Gurugram & Chennai We at Coforge are hiring an Amazon Connect Engineer with the following skillset: Key Responsibilities - - Provide Level 2 engineering and development support for the Amazon Connect contact center platform, ensuring stability, optimal performance, and timely resolution of incidents, defects, and minor enhancements. - Provide Level 2 support for Amazon Connect, including contact flows, routing profiles, queues, hours of operation, and agent configurations. - Troubleshoot and resolve incidents and service requests within agreed SLAs, escalating to Level 3 teams or AWS Support when required. - Develop and enhance Amazon Connect contact flows in accordance with best practices. - Support integrations with downstream systems, including CRM platforms, AWS Lambda, APIs, and reporting solutions.



- Perform configuration changes, releases, and BAU updates in line with established change management processes. - Support call recordings, operational metrics, alarms, and basic reporting requirements. - Maintain technical documentation and provide inputs for operational handovers, governance reporting, and knowledge management. Required Skills & Experience - - Strong hands-on experience with Amazon Connect, including Level 2 support and development activities. - Experience working with AWS services such as Lambda, IAM, CloudWatch, and S3. - Positive understanding of contact center concepts, including IVR, call routing, queues, and SLAs. - Experience supporting production systems in a regulated or enterprise environment. - Ability to work effectively within an ITIL-aligned BAU support model.

📌 Amazon Connect Engineer (Noida)
🏢 Coforge
📍 Noida