Job Description

Job description

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Looking for a Desktop Support Engineer L2 who has experience in Windows workplace.

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Key Responsibilities

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- Provide L2 technical support for Windows desktops, laptops, and peripherals.
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- Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications.
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- Handle and resolve incidents escalated from the Service Desk/L1 team.
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- Perform troubleshooting of hardware, software, OS, network, and connectivity issues.
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- Manage and troubleshoot Microsoft 365 applications.
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- Support endpoint management tools such as SCCM/MECM, Intune, or similar tools.
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- Perform software installation, patching, upgrades, and troubleshooting.
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- Support onboarding/offboarding activities,



including system setup and access provisioning.
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- Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement
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- Monitor and resolve tickets according to SLA and priority.
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Skillset:

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- Position: L2 Desktop Support Engineer
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- Location : Thane, Vikhroli
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- Working Days: Monday to Saturday
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- Joining: Immediate / ASAP
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- Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite
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Interested candidates please share your CV to [email protected]

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Immediate Joiners are preferred.

📌 Desktop Support Engineer (Mumbai)
🏢 SHI Solutions India
📍 Mumbai