Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

We are seeking a motivated and detail-oriented Technical Specialist with hands-on experience in SaaS applications e.g. SAP Fieldglass, I-Valua. In this role, you will support the implementation, maintenance, and continuous improvement of SAP Fieldglass and other bespoke SaaS applications. You will work closely with senior team members to ensure smooth operations, contribute to integration efforts, and help drive adoption of digital solutions across the business.

KEY RESPONSIBILITIES

- SAP Fieldglass Support: Assist with the configuration, integration, and ongoing management of SAP Fieldglass. Help monitor platform performance and resolve user issues.
- SaaS Applications Support: Assist in implementing and maintaining bespoke SaaS solutions. Ensure integrations with existing systems work as expected and applications meet business needs.
- Technical Troubleshooting & Documentation: Help investigate technical issues across platforms, document solutions, and maintain knowledge bases for future reference.
- Integration & Digitalization: Contribute to the development and testing of integrations between systems. Support digital transformation projects by helping evaluate and implement new SaaS tools.
- Usage & Consumption Analysis: Assist in collecting, analyzing, and reporting on usage data for SAP Fieldglass and SaaS applications. Help prepare dashboards and reports to identify optimization opportunities.
- Stakeholder & User Support:



Provide technical support to users and stakeholders, helping communicate updates and conducting training sessions with guidance from senior colleagues.

Qualifications

EXPERIENCE

- 2+ years of technical experience working with SAP Fieldglass or other SaaS applications (implementation, support, or maintenance).
- Hands-on experience with troubleshooting, integrations, and system monitoring.
- Basic understanding of data analysis, usage reporting, and dashboards.
- Familiarity with financial or HR systems and cloud-based integration tools is an advantage.
- Exposure to agile project methods and tools such as Azure DevOps is desirable.
- Strong communication and teamwork skills, with the ability to support both technical and non-technical users.
- Proactive, technically curious, and eager to expand your expertise in enterprise SaaS platforms and digital transformation projects.
- At least 3 years experience in deployment or support of application software implementing systems and modules with experience in multiple full lifecycle implementations.

KNOWLEDGE & • SKILLS

PROFESSION COMPETENCIES

- Accountability
- Application Delivery Process
- Application Design Architecture
- Application Maintenance
- Application Testing
- Business Process Improvement
- Commercial Acumen
- Conceptual Thinking
- Conflict Resolution
- Contracts Management & • Administration

- Data Analysis - Software
- Data Architecture
- External Resource Management
- IT Industry: Trends & • Directions

- Information Security Management
- Innovation
- Managing Change
- Managing Risk
- Performance Measurement and Tuning
- Requirements Analysis




- Server Operating Systems and Platforms
- Software Product Technical Knowledge
- Solution Architecture
- Standards Procedures & • Policies

- System and Technology Integration
- Systems Thinking
- Technical Writing/Documentation
- Technology Advising

CORE COMPETENCIES

- Adhering to Principles & • Values

- Communication
- Creating & • Innovating

- Customer Focus
- Impact & • Influence

- Leading Execution
- Results Orientation
- Teamwork

EDUCATION & • QUALIFICATIONS

- Bachelor’s degree in Information Systems, Computer Science, Finance, or related field (or equivalent practical experience).

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures.

We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

? Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

? Flex-Location: Take up to 30 days a year to work from any location in the world.

? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

? Career development: Level up your skills with our training platforms, including LinkedIn Learning!

? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Starting Salary / Compensation

Starting Salary / Compensation

📌 Technical Analyst (Delhi)
🏢 SITA Switzerland
📍 Delhi