Job Description

Preferred Requirements - Experience in Order-to-Cash (O2C), Customer Service, Record Management, Shared Services, or Finance Operations. - Managed large-scale F&A;/O2C operations with 100+ FTEs. - Exposure to global clients and service delivery environments. - Lean Six Sigma certification or continuous improvement experience. - Proven ownership of service delivery, productivity, quality, customer satisfaction, governance, and financial performance. - Strong client and stakeholder management experience, including governance reviews and escalations. - Track record in operational excellence, automation, transformation, and cost optimization initiatives. Roles & Responsibilities - Lead end-to-end service delivery, ensuring SLA, quality, productivity, and customer satisfaction targets are met. - Serve as primary client contact for governance, business reviews, escalations, and strategic initiatives. - Manage large operational teams through managers, team leads, and SMEs. - Drive operational excellence through performance management, risk mitigation, and continuous improvement. - Analyze operational performance and implement data-driven solutions.



- Partner with cross-functional teams to improve business outcomes. - Lead automation and transformation initiatives to enhance efficiency and customer experience. - Develop leadership capability through coaching, succession planning, and talent development. - Ensure compliance with organizational, regulatory, and business continuity requirements. Required Skills - Strong experience managing large-scale operations with accountability for service delivery and client satisfaction. - Excellent stakeholder, governance, and client management skills. - Proven ability to lead multi-layered teams in a fast-paced setting. - Strong analytical, problem-solving, and decision-making capabilities. - Expertise in operational excellence, process improvement, automation, and transformation. - Strong knowledge of SLA management, governance, risk management, and escalations. - Excellent communication, presentation, and leadership skills. - Experience in Customer Operations, O2C, Finance & Accounting, Record Management, Shared Services, or similar operational domains preferred.

📌 Senior Manager Operations (Lucknow)
🏢 HCLTech
📍 Lucknow