Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services. Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM's Managed/Maintained End-user Devices with a total of 10M assets.

We are seeking an experienced Consultant - Unified Collaboration Team (L3) with strong expertise in Microsoft 365 collaboration, identity management, security, and compliance technologies. The candidate will be responsible for designing, implementing, administering, and supporting enterprise-scale Microsoft 365 environments, with primary focus on Microsoft Teams, Exchange Online, Entra ID, Security, and Compliance solutions. The ideal candidate should possess strong troubleshooting capabilities, automation skills using PowerShell and Microsoft Graph, and experience working in complex enterprise environments.

Microsoft Teams Administration & Support
Manage and support customer Microsoft Teams workplace, including Teams policies, governance, voice, meetings, collaboration, and lifecycle management.
Manage Microsoft Entra ID administration, authentication,



authorization, and identity governance.
Configure and maintain Conditional Access policies, Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Identity Protection.
Support hybrid identity environments including Azure AD Connect and synchronization services.
Exchange Online Administration
Administer and support Exchange Online environment including mail flow, transport rules, shared mailboxes, resource mailboxes, and retention policies.
Manage and support Microsoft Defender security solutions across Microsoft 365 workloads.
Administer Microsoft Purview solutions including Information Protection, Data Loss Prevention (DLP), Retention Policies, eDiscovery, and Compliance Management.
Utilize Microsoft Graph API for administration, reporting, automation, and integration tasks.
Monitor Microsoft 365 Service Health, Message Center, incidents, advisories, and planned changes.
Assess Microsoft service changes and determine customer/business impact.
Develop operational dashboards and reports covering incidents, requests, security, compliance, licensing, and service performance.
Microsoft Purview – Data Lifecycle, Retention & eDiscovery
Administer Microsoft Purview Retention Policies, Retention Labels, Label Policies,



and retention settings across Microsoft 365 workloads.
Configure and troubleshoot retention requirements for Exchange, SharePoint, OneDrive, Teams, and Microsoft 365 Groups.
Understand and troubleshoot retention conflicts, policy precedence, adaptive scopes, and retention-label behavior.
Support Microsoft Purview eDiscovery, including cases, holds, searches, review, and export activities as applicable.
Support compliance investigations and legal requests in coordination with Legal/Compliance teams.
Maintain documentation for retention and compliance configurations.
Review existing retention configurations and recommend improvements based on regulatory and business requirements.

Contribute to Project Task, Problem Task as and when assigned.
Liaise with the Service Desk and other Getronics resolver groups on the resolution of customer issues.
Liaise with Application Support Teams (Internal and External) for resolution of customer issues.
Update the customer throughout the lifecycle of a call, ensuring satisfactory call resolution is achieved.
Update the Call Management System, clearly specifying progress and resolution details.
Comply with all Customer and Getronics Policies and Procedures.
Microsoft Azure Associate / Solutions Architect Expert
Microsoft 365 Certified: Microsoft Certified: Microsoft Security Operations Analyst Associate (SC-200)
Microsoft Information Protection Administrator Associate (SC-400)
Microsoft Teams Administrator Associate (MS-700)
Microsoft Exchange Online Specialist Certification

Language
~ English

📌 Helpdesk Technical Consultant (Gurugram)
🏢 Getronics
📍 Gurugram