Job Description

LMS Administrator & Support Specialist Department: Learning & Platform Operations Experience: 4–6 years Employment Type: Full-time 1. Role Summary We are looking for an experienced Moodle LMS Administrator & Support Specialist to configure, maintain, and support our learning platform. The ideal candidate combines hands-on Moodle knowledge with PHP familiarity, solid troubleshooting ability, and reporting skills using Power BI. The role involves day-to-day platform administration, resolving user issues through a ticketing system, and coordinating with technical and business teams to ensure a smooth learning experience. 2. Experience & Eligibility - 4–6 years of relevant experience in LMS administration, platform support, or a similar technical role. - Bachelor’s degree in computer science, IT, or a related field (or equivalent practical experience). 3. Required Skills - Basic Moodle features — practical knowledge of courses, users, roles, enrollments, activities, and site administration settings. - PHP knowledge — ability to read, understand, and make basic modifications to PHP code, and work with Moodle plugins/customizations. - Power BI basics — building simple dashboards and reports, connecting data sources, and visualizing learning data. - Language skills — good communication in English and at least one additional language (e.g., Hindi or a regional language) to support diverse users. - Troubleshooting skills — strong analytical ability to diagnose and resolve platform, access, and configuration issues.



- Ticketing system knowledge — experience managing, tracking, and resolving user requests through a helpdesk/ticketing tool (e.g., Jira, Freshdesk, Zendesk). 4. Good to Have - Exposure to SCORM standards, SSO configuration, and LMS integrations. - Familiarity with HTML/CSS, MySQL, or basic server administration. - Experience in enterprise or corporate training environments. Key Responsibilities 5. Platform Administration - Configure and manage courses, categories, users, roles, and enrollments in Moodle. - Maintain site settings, plugins, and platform updates. - Upload and manage learning content and activities. 6. Technical Support & Troubleshooting - Diagnosing and resolve platform, login, access, and configuration issues. - Make basic PHP-level fixes and coordinate with developers for complex changes. - Test new features and validate fixes before deployment. 7. Ticketing & Issue Management - Log, track, prioritize, and resolve user requests through the ticketing system. - Maintain clear records and timely updates on ticket status. - Escalate unresolved or critical issues to the appropriate teams. 8. Reporting & Analytics - Build and maintain reports and dashboards in Power BI. - Generate learner-wise, course-wise, and completion reports. - Validate data accuracy before sharing with stakeholders. 9. Coordination & Documentation - Work with content, technical, and business teams to meet configuration requirements. - Maintain documentation for configurations, fixes, and standard procedures. - Support continuous improvement based on user feedback.

📌 Information Technology Support Engineer (Lucknow)
🏢 HCLTech
📍 Lucknow