Job DescriptionE-commerce & Operations Executive Mumbai · On-site · Full time · Join in October
NAbout the brand
nAcontemporary jewellery and accessories brand launching shortly, built for a design-conscious premium customer. Direct-to-consumer, online-first, with a strong point of view on product and brand. We are assembling the founding team now.
NThe role
nYou willown the full operational path from inventory to the customer, and everything that happens if something goes wrong along the way.
NOrder fulfilment — daily order processing, picking, quality checks, packing to standard, dispatch
NInventory — stock counts,SKU discipline, reconciliation, flagging low stock before it becomes a stock-out
NLogistics — courier and aggregator management, insured dispatch, tracking, NDR follow-up, RTO reduction
NReturns and exchanges — running the process cleanly and fast
NCustomer experience — email, WhatsApp and Instagram DMs. At our price point, how a delayed or damaged order is handled matters as much as the product itself.
NBackend accuracy — website catalogue,



product listings, order data
NThis role reports directly to a founder and carries real decision-making authority.
NRequirements
n-2–4years in operations at a D2C brand, fashion e-commerce, or a logistics platform
N-Hands-on Shopify admin —orders, fulfilment, inventory
N-Working knowledge of couriers and aggregators (Shiprocket, Delhivery, Bluedart or similar), including -NDR and RTO handling
N-Functional Excel — VLOOKUP, pivots, reconciling data sets that don't match
N-Written English strong enough for direct customer correspondence
N-Hindi and/or Marathi an advantage for courier and vendor coordination
N-Mumbai-based, on-site
N-Available to join by October start
NWhat we're looking for
NSomeone thorough, reliable, and comfortable owning a function.
NNot required
nMarketing or design background. Team management experience. An MBA.
NTo apply
nEmail with resume on founders

📌 Hiring: E-Commerce (Alibag)
🏢 Pre-launch brand
📍 Alibag