Job DescriptionJob Title: Storage Support Engineer
NExperience: 3+ Years
NLocation: Bangalore
NWork Mode: Work from Office
NAbout the Role
nWeare looking for an experienced Storage Support Engineer to join a global technical support environment supporting enterprise customers worldwide.
NThe ideal candidate will have robust hands-on experience in enterprise storage troubleshooting, SAN technologies, and storage infrastructure, along with working knowledge of operating systems, virtualization, and networking.
NKey Responsibilities
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- Provide technical support for enterprise storage environments. N
- Troubleshoot and resolve storage and SAN-related incidents within defined SLAs. N
- Analyze storage performance, connectivity, availability, and configuration issues. N
- Troubleshoot issues related to SAN, storage arrays, LUNs, Fibre Channel, and iSCSI. N
- Investigate incidents across storage, servers, operating systems, virtualization, and networking environments. N
- Perform root-cause analysis and provide appropriate issue resolution. N




- Manage and track customer incidents from identification through resolution. N
- Handle technical escalations and collaborate with L3/product engineering teams when required. N
- Communicate effectivelywith global customers and provide regular updates on incidents. N
- Document troubleshooting steps, resolutions, and technical findings. N
- Work in a 24x7 global support environment and adhere to defined SLAs and support processes. N

nRequired Skills
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- 3+ years of experience in Enterprise Storage / Storage Support / SAN Support. N
- Strong knowledge of enterprise storage concepts and troubleshooting. N
- Hands-on experience with SAN technologies. N
- Knowledge of Fibre Channel, iSCSI, LUNs, HBA, multipathing, zoning, etc. N
- Working knowledge of atleast one operating system such as Linux or Windows Server. N
- Working knowledge of VMware/virtualization environments. N
- Basic to interm

📌 Hiring: Storage Specialist (Bengaluru)
🏢 Dexian
📍 Bengaluru