Forward Deployed Engineer — Intern

Blue Machines AI

Location: Bangalore (in-office) | Duration: [3–6] months, full time | Reports to: Engineering Manager, Forward Deployed Engineering

About the role

Blue Machines AI builds enterprise CX systems for clients in banking, insurance, health insurance and e-commerce — voice agents, workflow automation, and the integrations that tie both into the customer’s existing stack.

Forward Deployed Engineers own live accounts: keeping deployments healthy, root-causing what breaks, and turning interaction data into decisions for both the client and our product team. As an intern, you will work on real accounts from week one, alongside the FDE who owns them.

What you’ll do
Map and configure client workflows on the platform — the full journey across voice, backend systems and human handoff, not just a single agent turn
Run root cause analysis on production issues: trace a failed interaction across logs, integration calls and workflow steps down to a specific cause, then write it up so it does not recur
Build and maintain the integrations these workflows run on — REST APIs, webhooks, CRM / ticketing / core system connections — and debug them when auth, payloads or timeouts break
Own account reporting:



containment and deflection rates, drop-off points, latency, resolution rates — including the queries and dashboards behind the numbers
Analyse call transcripts and workflow logs at volume to find failure patterns and quantify their impact before proposing a fix
Support UAT and go-lives with scenario testing across the whole workflow, plus defect logging and triage
Document RCAs, runbooks and configuration so an account can be handed over cleanly
Track your work in JIRA and join the daily standup

Must have
Final-year student or recent graduate in CS / IT / Engineering, or equivalent self-taught ability
Python or Java Script/Type Script at a working level — enough to script, parse logs and call APIs
SQL and genuine comfort with data — you can pull the number yourself, not just read a dashboard
REST APIs, JSON, and a real debugging instinct: able to follow a problem across systems rather than stopping at the first error message
Explicit written English — RCAs and client updates are written deliverables
Structured thinker who documents as they go

Valuable to have
A BI or analytics tool (Metabase, Looker, Power BI or similar)
Postman, Git

📌 Forward Deployed Engineer Intern Bengaluru (India)
🏢 Blue Machines AI
📍 India