Company: Client of Cheers India( Job Ginex)

Location: Noida

Process: International Voice & Chat

Role: Customer Service Associate

Employment Type: Full time

Job Summary

We are hiring Customer Service Associates for our International Voice & Chat Process in Noida. The selected candidates will be responsible for handling international customers, resolving their queries, and delivering excellent customer service through voice or chat channels.

Key Responsibilities
Handle customer queries through international voice calls and live chat.
Understand customer concerns and provide accurate and timely solutions.
Maintain professional communication with international customers.
Follow defined process guidelines, quality standards and compliance requirements.




Maintain accurate customer and interaction records.
Achieve assigned quality, productivity and customer satisfaction targets.
Escalate complex issues to the appropriate team when required.

Eligibility & Skills
Education: Graduate / Undergraduate.
Experience: Minimum 6 months in BPO, International Voice, Chat or Customer Service preferred.
Excellent English communication skills.
Good interpersonal and customer-handling skills.
Robust problem-solving and active-listening abilities.
For Chat Process: valuable typing speed, grammar and written English.
Comfortable working in rotational / night shifts.

📌 International Chet Process Bengaluru (India)
🏢 Cheer India
📍 India