Job Description
We are on a mission , Come join us
n About Natura X
nAt Natura X , we believe clear skin isn't a luxury. It's a right. Founded by three IIM Lucknow alumni, we are a
nD2C wellness & skincare brand on a mission to provide holistic, personalized, doctor-led Ayurvedic care for
n100M+ Indians living with chronic skin conditions like psoriasis, eczema and dermatitis.
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n Role Overview
nWhen a customer enquiries about Natura X services, the enquiry is routed to our Sales Team. Your role is to connect with the customer, understand the nature of their issue in detail, assess if it is a genuine enquiry,
ncounsel them about our approach, convert it into a qualified lead, and forward it to our doctors for consultation.
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n Key Responsibilities
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- Handle inbound customer enquiries via Call, WhatsApp & Chat.n
- Engage empathetically with customers to understand their concerns and gather relevant details.n
- Validate and qualify genuine enquiries.n
- Counsel and educate customers about Natura X's holistic care model.n




- Convert qualified enquiries into leads and coordinate with the doctor consultation team.n
- Maintain accurate lead records in CRM and ensure timely follow-ups.n
- Deliver a compassionate and high-quality customer experience.n

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n Skills & Requirements
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- Any Graduate can applyn
- Experience: Minimum 2-5 Years in Sales / Support / BPO (Customer support/Telecom Sales) /(D2C / Healthcare / Wellness preferred)n
- Languages: Fluency in English and Malayalam is MANDATORY.n
- Preferred: Fluency in Tamil and Kannada will be Highly Desirable.n
- Excellent communication, listening, and interpersonal skills.n
- Empathetic, patient, and customer-first mindset.n
- Prior experience in Telesales / Customer Support is a plus.n

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n Why join us:
n✅Performance Incentives
n✅ Quick Career Growth & Learning
n✅ Supportive & Friendly Team Culture
n✅Purpose driven work
n✅ Start-up D2C Brand with Long-term Opportunity
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n Job

📌 Telesales and Customer Support Specialist (Kozhikode)
🏢 Natura X
📍 Kozhikode