Job DescriptionRole: Amazon Connect Developer
NExp: 4-7 Years
NLocation: Noida
NWork Mode: Hybrid
NWhat You Need
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- 4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral). N
- 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting. N
- 2+ yrs: AWS integrations — Lambda, S3, DynamoDB, EC2, CloudFront, IAM, third-party APIs. N
- 2+ yrs scripting in Python, JavaScript, or Node.Js. N
- CI/CD pipeline experience on AWS or Azure;
robust monitoring & deployment automation skills. N
- Familiarity with Voice,IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis. N
- AWS Certification preferred. Bachelor's/Master's in CS, Engineering, or related field. N




- Ability to provide L3 application support and openness to learn new domains and technologies. N

nWhat You'll Do
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- Design, build, and support CX cloud features across the full DevOps lifecycle. N
- Own implementation and L3 support of business-critical applications (including on-call). N
- Conduct root cause analyses and coordinate hotfixes for production incidents. N
- Automate manual operations and champion process efficiency improvements. N
- Prototype and integrateGen AI capabilities (LLMs, RAG, prompt engineering) into CX workflows. N
- Collaborate with architects, PMs, and engineers via design/code reviews in an agile team. N

📌 Amazon Connect Developer (Faridabad)
🏢 UST
📍 Faridabad