Role & responsibilities:

- Work on ServiceNow-based projects

- Design and implement complex solutions to meet customer requirements

- Configure and implement custom applications/modules

- Align closely with peers to ensure delivery on time, on budget, on scope

- Support teams working in other domains to satisfy integration needs

- Enable junior technical staff by providing designs, code reviews, best practices, solution advice etc

Desired Profile of the candidate:

- Strong understanding of ServiceNow platform architecture, applications and modules

- Hands on Experience with Field Service Management Implementations and Mobile Agent App Customization

- 5-10 years of experience in software development

- Minimum of 3 years of ServiceNow implementation experience in complex environments (CSM/FSM)

- Minimum of 5+ years of technology experience,



including development, implementation, and maintenance of large-scale systems

- Proficient in all phases of the Application Development lifecycle with experience in an agile workplace

- Excellent verbal and written communication skills, with experience interacting with clients at multiple levels

- Ability to work independently and manage multiple task assignments

- Strong problem solving and troubleshooting skills with the ability to exercise mature judgement

- Eagerness to mentor junior staff

- ServiceNow certifications are preferred

- Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus

📌 ServiceNow Senior Implementation Lead - FSM/CSM (Bengaluru)
🏢 Evora
📍 Bengaluru