Job Description

Title: Desktop Support Engineer

n

Experience: 3+ years

n

Location: Gurugram

n

Notice Period: Immediate joiner or up to 1 month.

n

n

We at Coforge are seeking a “Desktop Support Engineer" to provide end-user IT support, VIP support, and audio-visual event assistance. The candidate will be responsible for supporting senior leadership, resolving technical incidents, managing endpoint devices, and ensuring seamless IT operations across corporate offices and event venues.

n

n

Key Responsibilities:

n

VIP & Executive Support

n

n
- Provide dedicated IT support to VIP users including Directors, VPs, MDs, CXOs, and CIO-level stakeholders.
n
- Ensure quick resolution of hardware, software, network, and mobility-related issues.
n
- Maintain high service levels and professionalism while interacting with business leaders.
n
- Handle priority incidents and escalations with minimal downtime.
n

n

Desktop & End-User Support

n

n
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
n
- Support Windows operating systems, Microsoft Office Suite, Outlook, Teams, and enterprise applications.
n
- Diagnose and resolve hardware, software, networking, and user access issues.
n
- Perform system upgrades, software installations, and patch updates.
n
- Manage user accounts, password resets, and basic Active Directory-related activities.
n

n

Ticket Management

n

n
- Log, track, update, and close incidents through ITSM/ticketing tools.
n
- Meet SLA commitments for incident resolution and service requests.
n
- Prepare incident reports and maintain support documentation.
n

n

Audio-Visual & Event Support

n

n
- Provide technical support for medium to large-scale corporate events, town halls, leadership meetings, and boardroom sessions.
n
- Set up and troubleshoot audio-visual equipment including projectors, video conferencing systems, microphones, speakers, and presentation devices.
n




- Support Microsoft Teams, Zoom, WebEx, and other collaboration platforms.
n
- Coordinate with facility and business teams to ensure smooth execution of events.
n

n

Asset & Inventory Management

n

n
- Maintain inventory of IT assets and accessories.
n
- Track hardware allocation, replacements, warranty status, and stock availability.
n
- Ensure compliance with IT policies and security guidelines.
n

n

Required Skills

n

n
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
n
- Experience in desktop troubleshooting and end-user support.
n
- Hands-on experience with ticketing tools such as ServiceNow, BMC Remedy, Jira Service Management, or ManageEngine.
n
- Knowledge of Active Directory, Outlook, Teams, VPN, and basic networking concepts.
n
- Experience supporting executive leadership and VIP users.
n
- Expertise in audio-video conferencing and meeting room technologies.
n
- Strong analytical, troubleshooting, and problem-solving skills.
n
- Excellent verbal and written communication skills.
n

n

Preferred Skills

n

n
- Experience in enterprise/corporate IT environments.
n
- Knowledge of ITIL processes and service management concepts.
n
- Exposure to endpoint management and remote support tools.
n
- Certifications such as ITIL Foundation, Microsoft Fundamentals, or CompTIA A+ will be an advantage.
n

n

Qualification

n

n
- Graduate in any discipline from a recognized university.
n
- Relevant experience in Desktop Support, End User Computing (EUC), or VIP Support roles.
n

n

Work Schedule

n

n
- Working Days: Monday to Saturday
n
- Shift Duration: 9 Hours
n
- Shift Window: Between 7:00 AM and 10:00 PM
n
- Weekly Off: Sunday
n

n

Key Attributes

n

n
- Customer-centric approach with excellent stakeholder management skills.
n
- Ability to work under pressure and handle critical issues independently.
n
- Solid ownership, accountability, and attention to detail.
n
- Flexible to support business-critical activities and corporate events.
n

n

📌 Desktop Support Engineer (Gurugram)
🏢 Coforge
📍 Gurugram