Company Description Ola Electric is focused on shaping the future of mobility by accelerating the global transition to sustainable transportation. The company is building innovative electric vehicles and supporting infrastructure to make clean mobility accessible and practical for everyday use.

With a mission of “Mobility for the world, Sustainability for the future,” Ola Electric aims to redefine how people move while reducing environmental impact. Team members are encouraged to contribute to a fast-paced, mission-driven environment and be part of a broader revolution in sustainable mobility.

Role Description This is a full-time, in office Service Manager role based in Sawai Madhopur.

The Service

Manager will oversee day-to-day operations of the service center, including managing service workflows, monitoring repair quality, and ensuring timely resolution of customer issues. The role involves leading and mentoring service technicians, coordinating with parts and logistics teams, and maintaining adherence to safety and operational standards.

The Service

Manager will handle customer interactions, address escalations, and ensure high levels of customer satisfaction and service efficiency. The role also includes tracking service performance metrics,



implementing process improvements, and collaborating with cross-functional teams to support Ola Electric’s service and sustainability goals.

Qualifications

- Experience in automotive or electric vehicle service operations, including workshop management and service process oversight.
- Strong people management skills, with experience leading technicians or service staff and fostering a collaborative team culture.
- Customer service and communication skills, with the ability to manage escalations and maintain positive customer relationships.
- Operational and analytical skills, including tracking service KPIs, managing schedules, and optimizing workflows.
- Knowledge of vehicle systems (EV experience preferred), safety standards, and quality control procedures in a service environment.
- Ability to work on-site in Sawai Madhopur and handle fast-paced, dynamic operational requirements.
- Relevant diploma or degree in engineering, automotive technology, or a related field; prior experience in a similar role is strongly preferred.
- Comfort with using service management software and basic digital tools for reporting and coordination.

📌 Service Manager (Sawai Madhopur)
🏢 Ola Electric
📍 Sawai Madhopur