Job Title: Senior UX/UI Designer Experience Strategy & Product Innovation

Location: Chennai, India

Experience: 7+ Years

About the Role

We are seeking a seasoned Senior UX/UI Designer with a passion for user-centric design and a strong foundation in UX discovery, strategic thinking, and stakeholder collaboration. This role is ideal for someone who thrives in cross-functional environments and is driven to uncover deep user insights that shape meaningful digital experiences.

Key Responsibilities

- Lead UX discovery efforts by analysing user behaviour, research data, and competitive benchmarks to identify design opportunities.
- Conduct journey mapping exercises to understand user needs, pain points, and motivations across touchpoints.
- Facilitate design thinking workshops to align stakeholders around user problems and co-create cutting-edge solutions.
- Translate insights into strategic design recommendations, wireframes, prototypes, and high-fidelity UI designs.
- Collaborate closely with product managers, developers, and business teams to ensure design solutions are feasible and aligned with business goals.
- Advocate for the user throughout the product development lifecycle, ensuring accessibility, usability, and delight.
- Present design concepts and rationale effectively to diverse audiences, incorporating feedback iteratively.





Required Skills & Experience:
- 7+ years of experience in UX/UI design, with a strong portfolio showcasing end-to-end design work.
- Proven expertise in UX research, journey mapping, and experience strategy.
- Proficiency in design tools such as Figma.
- Strong understanding of user-centric design principles, interaction design, and visual design.
- Gather and assess experience requirements for new or enhanced products.
- Practice reusability by leveraging or expanding the design system and platform capabilities.
- Excellent communication and facilitation skills; ability to lead workshops and align cross-functional teams.
- Experience working in agile environments and collaborating with product and engineering teams.
- Familiarity with analytics tools (e.g., Adobe Analytics, Quantum Metrics) to derive actionable insights.

Preferred Qualifications:
- Experience in financial services, enterprise platforms, or complex web applications.
- Bachelors degree (preferred emphasis on Service Design, Experience Architecture, or Information Architecture) or equivalent experience.
- Knowledge of accessibility standards and inclusive design practices.
- Certification in Design Thinking or UX Research is a plus.

📌 Senior UX/UI Designer- Experience Strategy & Product Innovation (Chennai)
🏢 CAPCO
📍 Chennai