Role-Senior ServiceNow Developer
Location- Remote

The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional workplace.

Mandatory Skills - ITSM & HRSD / SAM / HAM . Also experience in Service portal / Employee Center

Key Responsibilities

Delivery & Work Management
Own and prioritize incidents, requests, and enhancements aligned to business SLAs
Ensure high-quality, on-time delivery across all ServiceNow workstreams

Team Leadership
Lead, mentor, and manage ServiceNow developers and admins
Allocate work based on skills, capacity, and priorities

Customer & Stakeholder Management
Act as primary customer interface
Translate business needs into scalable platform solutions
Provide proactive updates and drive customer satisfaction

Technical Leadership & Platform Ownership
Solution Design & Governance




Oversee end-to-end ServiceNow solution design and implementation
Ensure adherence to best practices, scalability, and platform standards

Tier 3 Escalation / Full-Stack Troubleshooting
Act as L3 escalation for complex issues
Debug script includes, business rules, and integration failures impacting global operations

Automation & Integration
Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf)
Drive CMDB automation and reduce manual operational effort

Employee Experience (UX/UI)
Deliver up-to-date UI via Employee Center (ESC)
Oversee widget development and CSS for consumer-grade experiences

Platform Governance & Lifecycle
Upgrade Strategy
Own platform upgrades (e.g., Zurich release)
Manage skipped records, regression testing, and stabilization

Setting Management
Define and manage clone-back and backup strategy
Ensure non-prod environments remain aligned with Production

Continuous Im

📌 Servicenow Developer Narela
🏢 TriluxTech
📍 Narela