About the Company

PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021. Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimized customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a significant portion of the market in Term and Health insurance. In FY25, we sourced over 23.5K Crores of Premium and have been growing at ~44% CAGR for the last five years. We have 10cr+ registered users and have provided insurance to 2cr+ people. We have an industry leading 93% market share of the online aggregator market.

Brands under the PB Fintech Umbrella: Paisabazaar.com, Policybazaar For Business, PB Partners, Policybazaar Dubai, PB Pay, Docprime. Visit policybazaar.com to know more about us .

About the role

We are looking for an experienced Technical Program Lead to drive strategic, cross-functional technology programs focused on customer experience and digital products. The role will work closely with Product, Engineering, Design, Data, and Business teams to ensure successful delivery of high-impact initiatives.

Key Responsibilities

1)Lead end-to-end execution of complex, cross-functional technology programs across customer-facing products.

2)Work closely with Product and Engineering teams to define program scope, objectives, milestones, and delivery plans.

3)Drive program planning, execution, tracking, and governance to ensure timely and high-quality delivery.

4)Manage dependencies across multiple product and technology teams and proactively identify and mitigate risks.

5)Develop and maintain program roadmaps, timelines, metrics,



and status reporting.

6)Work closely with engineering teams to understand technical dependencies, challenges, trade-offs, and delivery risks.

7)Partner with Product teams to translate customer and business requirements into executable programs.

8)Drive initiatives aimed at improving customer experience, digital journeys, engagement, conversion, and overall product performance.

9)Establish effective stakeholder communication and ensure alignment across Product, Technology, Business, and other relevant teams.

10)Track program outcomes and use data and insights to identify areas for improvement.

11)Proactively identify bottlenecks and drive resolution through effective stakeholder management and problem-solving.

12)Present program progress, key risks, dependencies, and outcomes to senior leadership.

Desired Skills & Experience

-8–12 years of overall experience, with strong experience in Technical Program Management / Program Management within technology-driven organizations.

-Strong understanding of technology, software development lifecycle, product development, and engineering processes.

-Experience managing complex programs involving multiple technology and product teams.

-Strong exposure to customer-facing digital products and customer experience initiatives.

-Ability to work effectively with senior Product, Engineering, and Business -stakeholders.

-Robust project/program planning, execution, prioritization, and stakeholder management skills.

-Excellent analytical and problem-solving abilities.

-Strong communication and leadership skills with the ability to influence cross-functional teams.

-Ability to operate effectively in a fast-paced, high-growth environment.

Preferred Experience

-Experience in consumer internet, fintech, insurtech, e-commerce, BFSI, or other digital product organizations.

-Exposure to large-scale customer-facing platforms, digital journeys, conversion optimization, personalization, onboarding, or customer engagement initiatives.

-Experience working in an environment with multiple products, technology teams, and complex cross-functional dependencies.

📌 Senior Technical Program Manager (Gurugram)
🏢 Policybazaar.com
📍 Gurugram