11 Sep
|
Bajaj Finance
|
Pune
11 Sep
Bajaj Finance
Pune
Roles & Responsibilities
- Manage, support, and troubleshoot Cisco Contact Center solutions and associated components, including NICE and LCM.
- Monitor and maintain Contact Center infrastructure comprising ICM, CVP, IVR, CUCM, PG, Router, ACD, CTI, Voice Logger, Dialer, Campaign Management, CUSP, Jabber, and POE Switches.
- Perform incident management, problem resolution, and root cause analysis to ensure high system availability.
- Conduct daily system health checks and proactively monitor Contact Center applications and servers.
- Manage integrations and customizations across IVR, CTI, CRM, reporting, and campaign management platforms.
- Support NICE call recording solutions and LCM integrations with Cisco Contact Center environments.
- Ensure compliance with IT change management processes and deployment standards.
- Work on third-party integrations and collaborate with business and technology teams for successful delivery.
📌 Senior Specialist - Contact Centre-IT (Pune)
🏢 Bajaj Finance
📍 Pune