Job Description

About the Role – Implementation Specialist

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As an Implementation Specialist, you will be responsible for managing end-to-end implementation of our GST products. The role involves understanding client requirements, coordinating product configuration and integrations, conducting product demonstrations, and training, and ensuring successful implementation and post-go-live support.

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Key Responsibilities

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- Manage end-to-end implementation of GST products.
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- Understand client requirements and coordinate product configuration and deployment.
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- Support ERP/API integrations in collaboration with internal technical teams.
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- Conduct product demonstrations, user training, and post-implementation support.
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- Guide clients on GST compliance and return filing processes.
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- Coordinate with Product, Engineering, Finance, and Compliance teams.
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- Track project timelines, documentation, risks,



and client issues.
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- Act as a key point of contact for clients throughout the implementation lifecycle.
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- Ensure a high level of customer satisfaction and successful project delivery.
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- Visit client locations as required.
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Key Skills & Experience

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- Strong client-facing and communication skills.
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- Hands-on experience in GST return filing and/or indirect taxation.
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- Understanding of APIs, ERP integrations, or software implementation.
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- Solid analytical and problem-solving abilities.
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- Ability to manage multiple stakeholders and projects effectively.
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- Customer-focused approach with strong ownership and execution skills.
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- Willingness to travel as required.
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📌 Implementation Specialist (India)
🏢 Cygnet.One
📍 India