Job Description
Digital Customer Success Specialist, Insights & Renewal Intelligence
nCustomer Success | Digital Customer Success
nEmployment type
nFull-time
nExperience guide
n3–6 years
nReporting line
nManager, Digital Customer Success
nAbout the Role
nYou will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness.
nAbout Digital Customer Success
nDigital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action.
nWhat You'll Do
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- Account health reviews:



Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into clear strengths, risks and recommended actions.n
- Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps.n
- Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs.n
- Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews.n
- Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up.n
- CRM health narratives: Draft and maintain transparent health, risk and next-step entries aligned to the review cadence.n
- Dat

📌 Digital Customer Success Analyst (New Delhi)
🏢 aspen technology
📍 New Delhi