About the Company UST is a global digital transformation, AI, and IT consulting services provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. The company builds end-to-end tech solutions, specializing in advanced data & analytics, cloud modernization, generative AI agent frameworks, cybersecurity, and advanced engineering/R&D.; With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. Website

5 Application Support Engineer

Experience: 4-6+ Years

Work Location: Work from Office (5 Days a Week)

Shift Timing: Rotational Shifts (24/7 Support Workplace)

Shift 1: 6:00 AM to 3:00 PM

Shift 2: 3:00 PM to 11:00 PM

5 Application Support Engineer to provide application and operational support for business applications. The ideal candidate should have strong troubleshooting skills,



experience in incident management, and a customer-focused approach.

Provide Level 2 & Level 3 support for business-critical applications.

Handle incidents, service requests, and changes through ServiceNow (SNOW).

Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.

Support users via email and phone, ensuring timely resolution.

Perform basic SQL queries for analysis and issue investigation.

Bachelor's degree in Computer Science or related field.

~4-6 years of Application Support / Technical Support experience.

~ Basic knowledge of Cloud Infrastructure.

~ Knowledge of understanding Lambda codes, for debugging & support.

~ Working knowledge of SQL queries.

~ Basic programming/scripting knowledge in any technology.

~ Experience with Incident, Change, and Request Management processes.

~ Familiarity with ServiceNow (SNOW) is preferred.

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📌 SQL Application Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru