Job Description

Job Title: Project/Program Manager Required Experience 15+ Years Location Chennai Work schedule: Need to be Adaptable to manage client meetings and internal stakeholders Role Summary We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations. Technology skill requirement: Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage Key Responsibilities Program Delivery & Financial Governance - Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud) - Manage project scope, timelines, budgets, risks, and deliverables - Drive governance meetings, service reviews, and operational excellence initiatives - Ensure adherence to SLAs, KPIs, and customer commitments - Ensure to bring business value and proactive opportunity within the engagement and meet the business targets - Closely work with practice and solution team to enhance the customer requirements and proactive proposals - Perform transition for any key engagements - Ensure revenue details are updated and projected on weekly basis,



ensure to work closely with finance team to invoice the customer on monthly basis - Work closely with finance and legal team to conclude the SOWs - Prepare SOW and work with finance and legal team to conclude the SOWs - Work with vendors to determine the right BOM for any procurements and licensing for project requirements Client & Stakeholder Management - Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners - Build strong relationships with client stakeholders and leadership teams - Conduct regular service review meetings and present operational reports - Manage customer expectations and ensure high levels of satisfaction Governance - Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains - Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies - Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages - Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains - Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores - Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions - Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates - Ensure the Delivery lead growth opportunities are created and management targets are met Infrastructure Knowledge - Windows Server Administration - Active Directory - VMware Infrastructure - Cloud Fundamentals (Azure/AWS/GCP preferred) - IT Infrastructure Operations - End user computing - Networking (Firewall, SDWAN, Switching, GPON, Controllers) - Infra level Migration activities - Monitoring tools (Solarwinds, Zabbix/Nagios) - ITSM (ServiceNow/Remedy)

📌 Project Manager (Chennai)
🏢 Movate
📍 Chennai