About the Role
We are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2C business.

The role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting . The ideal candidate should have strong experience in a fast-paced D2C/e-commerce setting and be comfortable working across multiple teams and external partners.
The candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.

Key Responsibilities
1. D2C & Order Operations
- Own the complete order lifecycle from order placement to delivery .
- Ensure timely processing, picking, packing, invoicing and dispatch of orders.
- Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT.
- Identify and resolve operational bottlenecks impacting customer experience.
- Ensure smooth backend operations across the D2C website and marketplaces.

2.



Inventory & Warehouse Management
- Manage inventory availability and accuracy across warehouses and sales channels.
- Monitor stock levels, ageing inventory, stock-outs and excess inventory .
- Coordinate with supply chain/procurement teams for replenishment planning.
- Work closely with warehouses/3PLs to ensure accurate inward, storage, picking, packing and dispatch.
- Conduct periodic inventory reconciliation and warehouse audits.

3. Logistics & Last-Mile Operations
- Manage relationships with courier partners, 3PLs and logistics aggregators .
- Monitor delivery TAT, delivery success rate, NDR and RTO performance.
- Drive initiatives to reduce RTO, shipping costs and delivery failures .
- Evaluate logistics partners on cost, coverage, SLA adherence and service quality.
- Negotiate and manage logistics SLAs and commercial terms.

4. Returns, Refunds & RTO
- Own the end-to-end returns,

📌 Operations Manager (India)
🏢 Talentiser
📍 India