Job DescriptionWe are seeking an experienced ServiceNow Technical Consultant to support multiple strategic ITSM transformation initiative involving the migration of ServiceNow data, configurations, workflows, integrations, and operational processes to the Salesforce ITSM platform. The consultant will serve as the primary ServiceNow Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives.
NThe role requires a robust understanding of ServiceNow architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform ServiceNow components into Salesforce ITSM equivalents. The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.
NKey Responsibilities
nServiceNow Analysis & Assessment
N
n
Act as the ServiceNow technical SME for migration and transformation activities. N
Analyze existing ServiceNow implementations,



including: N
Incident Management N
Request Managementn
Change Management N
Problem Managementn
Knowledge Management N
Service Catalogn
CMDB N
Custom Applications N
Assess ServiceNow configurations, customizations, workflows, integrations, and data structures for migration readiness. N
Document current-state architecture, business processes, data dependencies, and technical configurations. N

nMigration & Transformation Support
N
n
Support migrationteams in extracting and validating ServiceNow data and configurations. N
Define migration strategies for: N
Data objectsn
Configuration items N
Service Catalog items N
Workflows and business rules N
Approval processesn
Notifications N
Reports and dashboards N
Identify data transformation requirements and potential migration risks. N
Assist in reconciliation, validation, and post-mi

📌 Hiring: Servicenow Technical Consultant Bengaluru (India)
🏢 Milestone Technologies
📍 India