As Sr BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.
Job Responsibilities: ·
●Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.
●Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)
●Carry out customer and driver market surveys through callings and on ground interactions
●Owning and delivering the planned activities on customer branding, marketing activity execution and verification
●Having empathy towards understanding driver requirements and problems.
●Owning and delivering the planned activities on Driver branding, supply engagement,
driver feedbacks & escalations
●Understanding customer segment in the given targeted area of the city
●Bi-weekly competitor customer pricing and driver payout assessment
Job Requirements: ·
●Bachelor's degree in any field with 2+ Years of experience
●Solid knowledge of the city geography and behavior
●Basic excel skills
●Good communication and stakeholder management skills
●Should be able to speak and write the local language
●Ability to work under pressure with limited resources and tight timelines
●Passionate, result-oriented with strong bias for action
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund