- Key Responsibilities
- Manage client communications through phone, email, and regular meetings.

- Act as the primary HR liaison between I Process and the client for assigned business verticals.

- Validate and monitor monthly attendance records and ensure timely closure of discrepancies.

- Communicate and explain relevant HR policies, procedures, processes, and organisational updates to clients and employees.

- Address and resolve client and employee HR queries within defined TAT and quality benchmarks.

- Coordinate with central SPOCs/FPRs and internal HR teams across various client business verticals.

- Conduct employee orientation, HR induction, policy awareness, and update sessions for client managers and employees.

- Support implementation of HR policies and processes across assigned client locations/business units.

- Maintain comprehensive documentation of HR activities, employee/client queries, actions taken, and resolutions.

- Monitor employee-related issues and coordinate with relevant stakeholders for timely resolution.

- Identify recurring employee/client concerns and recommend appropriate corrective actions.

- Prepare and present MIS reports, dashboards, and HR analytics to senior management and clients.





- Track key HR metrics and provide insights to support business and people-related decisions.

- Ensure timely completion of HR activities and compliance with defined processes and SLAs.

- Coordinate with payroll, recruitment, operations, and other central HR teams wherever required.

- Support employee engagement, retention, grievance handling, and other HR initiatives for assigned business units.

- Maintain confidentiality of employee and client information at all times.

- Undertake any other HR and business-related responsibilities assigned by management.

Required Skills & Competencies

- Robust client relationship and stakeholder management skills.

- Excellent verbal and written communication skills.

- Good understanding of HR processes and employee lifecycle management.

- Strong problem-solving and query-resolution skills.

- Ability to manage multiple stakeholders and priorities simultaneously.

- Good analytical and MIS reporting skills.

- Proficiency in MS Excel, PowerPoint, Word, and HRMS/HR tools.

- Strong follow-up and coordination skills.

- Ability to work within defined TATs and quality standards.

- High level of professionalism, confidentiality, and ownership

📌 Senior HR Business Partner Manager (Gurugram)
🏢 I Process Services
📍 Gurugram