Job Description
Dear Applicants,
nGreetings from PineQ Lab Technology
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nWe are hiring for one of our clients in Pune for an E-commerce Process
nCandidates with experience in Quick Commerce / E-commerce companies or International Customer Support are welcome to apply.
nIf you have solid communication skills and relevant customer support experience, this could be a great opportunity for you.
nCome and join our team
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nDesignation: Customer/Seller Support Executive
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nHiring Details
n· Process: Email Process/Blended/Chat
n· Location: Pune, Kharadi Bypass
n· Working Days: 5.5 Days a Week
n· Shift: Rotational Shifts
n· Week Off: Rotational
n· Cab Facility: Both-way cab facility available
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nJob Responsibilities
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- Handle seller queries and provide effective resolutions through customer support.n
- Assist E-Commerce Business sellers with account, order, payment, listing, and other platform-related concerns.n
- Identify issues, troubleshoot them, and ensure timely resolution.n
- Maintain high-quality customer interactions and meet process SLAs.n




- Document customer interactions accurately in the system.n
- Escalate complex issues to the appropriate team when required.n

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nCandidate Eligibility
n· Candidates from E-commerce Seller Support / International Experience
n· B2 communication is required.
n· Both International and Domestic customer service experience into e-commerce will be considered.
n· If the Candidate is from a non-e-commerce background then B2+ communication is required, and the candidate should have International Customer Service experience.
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nSelection Process:
nHR Interview → Operations Interview → Written Versant Assessment
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nImportant
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- Work from Office – Pune.n
- Candidates must be comfortable with rotational shifts and rotational week-offs.n
- Immediate joiners only.n
- Budget: 3 LPA (Negotiable)n

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nShare your updated CVs at: [email protected]
nOpen to referrals.

📌 Customer Support Executive (Pune)
🏢 PineQ Lab Technology
📍 Pune