DialNexa is a next generation CPaaS and AI Voice platform. Businesses use us to automate the conversations that actually move revenue: sales calls, support, collections, follow ups and other high volume voice workflows. AI voice agents, telephony, automation, analytics and integrations, in one stack.

We are hiring a Customer Success Manager who can sit across from a CXO in the morning and debug a webhook payload with an engineer in the afternoon.

WHAT THIS ROLE ACTUALLY IS
You own a portfolio of B2B and enterprise accounts end to end:
Contract > Discovery > Technical Onboarding > Configuration > Testing > Go Live > Adoption > Optimisation > Renewal

This is not a check in and report CSM role. You will be inside call recordings and transcripts, spotting where an AI agent loses the customer, then working with the client and our AI team to fix the prompt and the conversation flow.

THE DETAILS
Location: Bengaluru, work from office with flexibility
Experience: 3 plus years
Compensation: up to 12 LPA
Reporting to: Director, Customer Success
Device: Bring your own laptop (mandatory)





WHAT YOU WILL OWN
Account management
• A portfolio of enterprise and B2B customers, as their primary point of contact
• Relationships across business, operations, technology and decision making stakeholders
• Account specific Customer Success Plans, regular account reviews and QBRs

Onboarding and go live
• Requirements, implementation coordination, onboarding milestones, risks and blockers
• Rapid Time to Value, with close monitoring of the first 30 to 90 days

AI voice agent performance
• Analyse call recordings and transcripts, find gaps in conversation flows and agent responses
• Improve connection rate, answer rate, completion rate, conversion rate, transfer rate, AI resolution rate, call duration, response latency, drop rate and cost per conversation
• Partner with Product and AI teams on recurring performance issues

Adoption, consumption and growth
• Track usage, minutes, credits, ca

📌 Customer Success Manager – CPaaS (Bengaluru)
🏢 DialNexa
📍 Bengaluru