Technical Lead – IT Support
Location: Mumbai, Worli
Exp: 5-8 Years
About ZyBiSys
ZyBiSys is a technology solutions and managed services company focused on providing cloud solutions, IT services, managed services, cybersecurity, infrastructure management, and technology consulting. The company specializes in supporting businesses, including FinTech and other critical industries, with secure, reliable, and technology-driven solutions.
About the Role
We are looking for a Technical Lead to support corporate IT operations at our Mumbai Worli office. The role involves handling L2-level IT support, network and endpoint-related issues, supporting critical broking/business users, managing incidents and SLAs, coordinating with internal technical teams and vendors, and guiding L1 engineers.
The Technical Lead will also act as the day-to-day technical point of contact for corporate IT support and provide explicit updates to client/business stakeholders.
Key Responsibilities
L2 IT Support
Handle L2-level desktop, laptop, Windows, software, hardware, and user issues.




Take ownership of escalated tickets until closure.
Network Support
Perform basic troubleshooting of LAN, Wi-Fi, DNS, DHCP, VLAN, VPN, and Internet connectivity.
Coordinate with Network/Firewall teams for advanced issues.
User Support
Support corporate users with Outlook, Teams, Microsoft 365, printers, peripherals, and business applications.
Broking Operations Support
Provide priority support to critical broking/business users.
Troubleshoot connectivity and application issues and ensure timely escalation during business/market hours.
AD / Intune Support
Manage basic Active Directory, user accounts, groups, GPO, Intune, BitLocker, and endpoint-related issues.
Office IT Infrastructure
Support VC systems, meeting rooms, access points, CCTV connectivity, printers, monitors, and other office IT infrastructure.
Voice Support
Perform basic voice/telephony health checks and coordinate with OEM/service providers for voice-relate

📌 Technical Lead (India)
🏢 Zybisys Consulting Services
📍 India