Scope:
The Global Technical Support Engineer serves as the highest level of technical escalation for endpoint computing services, providing advanced support for desktops, laptops, operating systems, applications, conference room technologies, and enterprise endpoint management. The role is responsible for diagnosing and resolving complex hardware, software, operating system, and infrastructure-related issues while ensuring optimal endpoint performance, security compliance, and business continuity.
The engineer collaborates with Infrastructure, Security, Network, and Application teams, manages enterprise endpoint platforms, supports executive users, drives process improvements, and ensures timely resolution of incidents within agreed SLAs. This role also provides technical leadership and mentoring to L1/L2 support engineers while delivering an exceptional end-user experience.
What you'll do:
Act as the L3 escalation point for complex endpoint, operating system, application, and hardware-related incidents.
Diagnose, troubleshoot, and resolve advanced desktop, laptop, peripheral,



and operating system issues.
Manage SCCM/MECM software deployments, operating system imaging, application packaging, and endpoint compliance.
Perform root cause analysis and implement permanent fixes for recurring technical issues.
Coordinate hardware diagnostics, warranty support, and replacement activities with OEM vendors.
Support Microsoft 365 applications, collaboration tools, and enterprise endpoint technologies.
Manage and support conference room Audio/Video systems and executive meeting environments.
Provide L2 network support and troubleshooting for LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, VLANs, and network connectivity.
Maintain IT asset inventory and perform asset lifecycle management activities.
Create reports, dashboards, and inventory queries using Inventory tools ServiceNow inventory and Manage Engine.
Ensure incidents and service requests are resolved within agreed SLAs while

📌 Support Analyst (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore