Position: Product Manager, Cx Ops
Location: Airoli
Level: PM
Experience: 7+ years
About the Role
We are seeking a Product Manager to own a product line from strategy through
execution and into the market. This is a technical product built on contact
center and customer experience infrastructure, so the role requires enough
technical fluency to work credibly with engineering on scope, feasibility and
tradeoffs. This person will define the product, establish its value to clients,
position it against competing offerings, and ensure predictable delivery at
scale. The role carries significant visibility with senior stakeholders and
requires equal comfort in client conversations, pricing strategy and technical
scoping discussions.
Key Responsibilities
* Own the strategy and roadmap for the product line, translating client needs
and business priorities into a prioritized, sequenced plan
* Partner with engineering to translate business requirements into clear
technical specifications, understanding at a working level how the underlying
systems, integrations,
and data flows support the product
* Develop the product's value proposition and structure it into a pricing and
packaging model aligned with the outcomes delivered to clients
* Partner with engineering and delivery teams to plan and pace releases,
balancing speed to market with quality and predictability
* Maintain a thorough understanding of the competitive landscape and apply that
knowledge to product and pricing decisions
* Serve as the primary product point of contact for clients, internal
stakeholders, and senior sponsors, managing expectations through explicit and
proactive communication
* Partner with marketing to develop go-to-market and positioning materials that
communicate client value
* Present product strategy, roadmap, and business impact to senior leadership
on a regular cadence
Basic Qualifications
* 7+ years of product management experience, including ownership of a product
or product line from stra
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