Grade-E0/M1

Role- Gold Loan Relationship Manager

Job Description :

* Ensure Gold Loan targets of the branch are met month on month
* Ready to move in market and generate Gold loan leads
* Smooth Process of Gold loan is done at the branch
* Make sure they maintain good relations at branch level BM / BOM / RM / RO and
Service staff
* Should always be market and Competition savvy
* 100% maintaining compliance of processing Gold Loan
* Maintenance of Gold loan Registers at branch level
* To identify new assayers for the branch – Maintain 3 assayers for each branch
* Proper documentation of Gold loan and see that it has FPT (First Pass)
Authorization
* To maintain Zero NPA of the branch
* TAT to be maintained while processing the Gold loan or Closure of Gold loan
* Closure documents to be sent to CPC Chennai within HO specified period .
* Make sure Weighing machine balance & Assayer agreements are renewed on time.

JOB REQUIREMENT





* Graduation is must
* Good communication skills
* Should have positive convincing skills

RESPONSIBILITIES

Source new customers for gold loan products through branch walk-ins, field
visits, and local networking Explain product features, eligibility criteria, and
documentation requirements to customers Ensure timely processing and
disbursement of gold loans Maintain high levels of customer service and
satisfaction Cross-sell other banking products such as CASA, insurance, and
investment products Ensure compliance with internal policies, audit norms, and
regulatory guidelines Maintain accurate records of customer interactions and
loan documentation Collaborate with branch teams to ensure seamless operations
and customer experience

📌 Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations (Bengaluru)
🏢 Kotak
📍 Bengaluru