About AND Academy: AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers qualified design education that breaks away from traditional models, integrating live interaction with industry-focused training.

The Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT professional with hands-on experience in IT operations, system administration, CRM management, and automation.

: Provide technical support for

Windows/macOS systems, laptops, printers, and IT equipment . Manage the

IT Helpdesk , troubleshoot technical issues, and ensure timely resolution. Maintain

IT asset inventory and manage employee/learner onboarding and offboarding. Administer

Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, LinkedIn Learning, Adobe CC, Zoom , and other organizational platforms. Troubleshoot and manage

LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security . Manage

CRM users, permissions, data, workflows, and basic automations . Set up and monitor

Email/WhatsApp templates, system alerts, and automated workflows .



Coordinate with external IT vendors for

AMC, hardware procurement, software upgrades, SSL, and license renewals . Support continuous improvement of

IT systems, CRM processes, and automation .

What We're Looking For: Qualification:

Bachelor's degree in Computer Science, IT, Software Engineering, or a related field. Experience:

3+ years of hands-on experience in

IT Support, IT Operations, CRM Administration, System Administration, and Automation . Technical Skills:

Good working knowledge of

Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure . Experience with

Canvas LMS, LinkedIn Learning, Adobe Creative Cloud, Zoom, and Sophos will be an advantage. Basic knowledge of

HTML, CSS, WordPress, or PHP will be an added advantage. Relevant certifications in

IT, Cloud, CRM, Automation, Networking, or DevOps will be an advantage. Strong troubleshooting, problem-solving, and communication skills . Work Timings : 9.00 am – 06.00 pm (Monday to Friday) 10.00 am - 05.00 pm (Saturday), 2 Saturdays off Work Location : B-26, Okhla Phase – I, New Delhi - 110020 Interested candidates can share their resume at [email protected]

📌 Senior Executive – IT Support, CRM & Automation Management (Pragati Maidan)
🏢 AND Academy
📍 Pragati Maidan