Responsibilities  Service Now QA experience - more than 3 years  Understanding
Service Now Business requirements and identify the gaps  Understanding of
Software QA methodologies, tools, and process  Actively participate in Agile
ceremonies and collaborate with development teams to integrate testing
activities seamlessly into the development process.  Execute and help design
test scenarios and test cases for various ServiceNow modules, including ITSM,
ITOM, SR, CSM, WSD, Portal, and Interaction Management, ensuring thorough
validation of functionality and performance.  Effectively manage defects
throughout the defect lifecycle, from identification and logging to resolution
and verification.  Generate comprehensive test reports and metrics to
communicate testing progress, defects status, and overall quality to
stakeholders.  Demonstrate solid communication and collaboration skills,
working closely with cross-functional teams and coordinating with QA lead to
ensure alignment and successful delivery.  Flexible working hours, including




working hours in the 2nd shift with overlap with US Central Time (CT) timings,
to support Onsite team. Requirements  3+ years of relevant experience with
ServiceNow required.  2+ years’ experience with ServiceNow Test Management
required.  ServiceNow Certified System Administrator (CSA) certification
preferred.  CIS – ITSM, ISTQB, ITIL Foundation certifications preferred. 
Thorough understanding of Testing frameworks and processes.  Hands-on
experience in writing test cases for Unit testing, Functional testing,
Regression, and UAT.  Practical experience in using ServiceNow Agile and Test
Management, Jira, and other testing toolsets.  Confident in dealing with
customers and contributing to QA meetings.  ServiceNow ATF knowledge is
preferred.  Excellent collaboration skills including analysis, brainstorming,
communication, teamwork.  Self-starter and innovator.

📌 Test Analyst (India)
🏢 Hexaware
📍 India